Taking case management to a new level

COVID-19 Update for Incolink and CIPL Accident & Illness Benefits Program

Frequently Asked Questions

Total Claims Solutions is a leading provider of case management for both Accident and Illness Insurance and Workers’ Compensation. We meet your needs, goals, and more, through these key services:

Claims management – accident & illness insurance
We’re one of the few companies, appointed by QBE Australia, to handle claims directly for Accident and Illness Insurance programs. Our dedicated claims management team provides effective and compassionate support during an often difficult time. Our customised claims information system is designed to keep all parties up to date.
Work injury management – workers’ compensation
Total Claims Solutions offers fully trained and highly experienced Injury Management Coordinators to support the injured worker and employer through the entire Workers’ Compensation process. We have a firm understanding of Workers’ Compensation and Rehabilitation & Return-to-Work matters, as well as specific skills to assist both employees and employers when a work injury occurs.

Total Claims Solutions’ dedicated teams provide the highest level of service and maintain a proactive, personalised and innovative approach toward managing injury and illness claims.
Click on the video link below to watch Mel's, Christopher's and Andre's story.